OAKBITGAMES

M.E.C.H Support

Most questions are answered below. For anything else, email support@oakbitgames.com with your player ID (Settings, bottom of the screen). We reply within 2 working days.

Account and progress

I got a new phone. How do I keep my progress?
Your progress is saved online to your account. Until you link a platform account, the account is tied to your current device, so do not uninstall the game on your old phone before your progress is linked.

I lost my progress.
Email us your player ID or pilot name and roughly when you last played. We will check what we can restore.

How do I change my pilot name?
Tap your pilot name on the PvP screen and choose EDIT NAME.

How do I delete my account?
Settings > DELETE ACCOUNT, or see Delete your account.

Purchases

I bought something but did not receive it.
Close and reopen the game first; purchases are delivered on start-up. Still missing? Email us your player ID and the order number from your Google Play or Apple receipt.

Can I get a refund?
Refunds are handled by Google Play or Apple. Request one through your purchase history in the store.

Do I need to pay to win?
No. Everything that makes your robot stronger can be earned by playing. Super weapons are never in crates, and crate odds are shown before you open one.

Ads

Do I have to watch ads?
Never. Ads only play when you tap an AD button to get a bonus. You can hide all AD buttons in Settings > ADS.

An ad did not give me the reward.
Rewards are given after the ad finishes. If it went wrong, email us your player ID and the time; we can add it manually.

Crews and Turf War

When are Turf Wars?
Monday, Wednesday and Friday at 17:00 UTC, each lasting 24 hours. A leader or officer signs the crew up before the start; the crew needs at least 3 members.

Why did I not get Turf War rewards?
You only receive rewards if you fought at least once during that war.

Technical

The game runs slowly or my phone gets warm.
Set Settings > GRAPHICS to Low. Close other apps and make sure the phone is not in battery-saver mode.

The game crashes.
Update to the latest version. If it keeps happening, email us your phone model and what you were doing; crash reports also reach us automatically.

Contact